000			00585nam a22001937a 4500
008			180102b2011 xxu||||| |||| 00| 0 eng d
020			_a9788131516474
082			_a658.8 Bateson 27788 4th 2011 Management
100			_aBateson, John E.G _936910
245			_aServices Marketing / 4th ed.
250			_a4th ed.
260			_aNew Delhi: _bCengage Learning; _c2011.
300			_a468p.;
650			_aService industries--Marketing _936911
650			_aProfessions--Marketing _936912
650			_aCustomer services _936913
700			_aHoffman, K Douglas _936914
942			_cBK
999			_c13830 _d13829